Tracking the progress of your debt solution

If you’re in debt and dread the phone ringing or post coming through your letter box, you’re not alone. Many people find communicating with their creditors extremely stressful, especially if you can’t afford to make the minimum payments. It can be embarrassing and emotional having to talk about your personal situation and financial difficulties.

Once your debt management plan is set up and working well for you, we’ll deal with creditors on your behalf and keep you up to date - every step of the way.

• First steps: Debt1 will contact your creditors to ascertain exactly how much money is yet to be paid. Once we have confirmed the up-to-date balance from your creditors, we’ll distribute your monthly debt management plan payment between them based on how much each one is owed. You’ll be kept informed with a summary statement showing exactly how much each creditor will receive.
• Clear information:Each quarter we’ll send you an easy to understand statement detailing all payments made through your debt management plan. Here you’ll find a breakdown of all your transactions and we’ll outline what you’ve paid so far and how the money has been distributed. You’ll also be able to see what’s left to pay – helping keep you informed and on track.
• Correspondence from creditors: You’ll continue to receive your statements as normal from your creditors and you’ll see where payments have been made via your debt management plan. In the short term, while we’re working with you to set up your debt management plan, you may still receive some correspondence from your creditors. It’s best not to ignore this. If you receive a telephone call from a creditor, remain polite and let them know you’ve appointed Debt1 to act on your behalf. Please forward any written correspondence to us and we’ll do our best to help.
• Friendly and flexible: Your debt management plan is unique to your individual circumstances. That means if your financial situation changes it’s crucial that you let us know in case we need to talk to you about amending your repayments to reflect your new situation. Our specialist advisors have many years experience in helping people ease their debt worries and find the right debt management plan. Plus we’re always at hand to answer any questions you might have about your statement or payments.
  

We’ll keep you informed all the way from your initial enquiry, right through to devising and implementing your debt management plan. And then we’ll keep in touch every quarter with a helpful, easy to digest statement.

When your debt management plan is being dealt with by professionals you’re one step closer to regaining control of your debts.

To find out more about any of our debt services, call us free today on 0800 043 4747 or find out how you can benefit from a debt management plan.